Terms of Service (TOS)

Welcome to RubyReaper! These Terms of Service ("Terms") outline the rules and regulations for using our website, placing orders, and interacting with our services. By accessing or using this website, you agree to comply with these Terms. Please read them carefully before proceeding. If you do not agree to these Terms, you may not access or use our services.

1. General Information

  • RubyReaper is a custom product and service provider specializing in Direct-to-Garment (DTG) printing and related offerings.
  • We reserve the right to modify these Terms at any time without prior notice. Changes will take effect immediately upon posting on our website.
  • It is your responsibility to periodically review these Terms for updates or changes. Continued use of our website signifies your acceptance of the latest version.
  • Additional policies, including our Privacy Policy and Return Policy, are incorporated by reference into these Terms and govern your use of our services. Links to these policies can be found below:

2. Eligibility

  • To use this website and make purchases, you must be at least 18 years old or have the explicit consent of a legal guardian.
  • By using this site, you affirm that you have the legal authority to enter into these Terms and that the information you provide is accurate and truthful.
  • RubyReaper reserves the right to refuse service, terminate accounts, or cancel orders if we suspect violations of these Terms or fraudulent activity.

3. Account Creation and Security

  • Some features of this website may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to notify us immediately of any unauthorized access to your account or breach of security. RubyReaper is not liable for any losses resulting from unauthorized use of your account.
  • You may not share your account with others or use another person’s account without permission.

4. Products and Pricing

  • RubyReaper specializes in custom-made items, which are produced based on customer specifications. All product details, including pricing, colors, and availability, are subject to change without notice.
  • We make every effort to ensure product images and descriptions are accurate. However, slight variations in color, placement, or appearance may occur due to the nature of DTG printing and screen settings.
  • Prices listed on the website do not include applicable taxes, shipping fees, or other charges, which will be calculated during checkout.
  • RubyReaper reserves the right to refuse or cancel orders placed at incorrect prices, regardless of whether the order has been confirmed or your payment has been processed. If payment has been processed, we will issue a full refund.

5. Order Placement and Payment

  • Orders are placed through our secure checkout process. You must provide accurate and complete information, including your billing and shipping address, to complete an order.
  • We accept various payment methods, including major credit cards and digital payment services. All transactions are securely processed using SSL encryption.
  • Once an order is placed, it cannot be canceled or modified unless approved by our support team. Contact us immediately at support@rubyreaper.net if you need assistance.

6. Shipping and Delivery

  • Processing Time: Orders are typically processed within 3-5 business days. Custom designs or high-volume orders may require additional processing time.
  • Shipping Times:
    • Domestic orders generally arrive within 7-10 business days after processing.
    • International orders can take 7-21 business days, depending on the destination and customs processing.
  • Shipping costs are calculated at checkout and vary based on order size, weight, and destination.
  • Once your order has shipped, we are not responsible for delays, lost packages, or errors caused by the shipping carrier. Please contact the carrier directly for assistance.

7. Custom and Personalized Orders

  • Custom items are made to your specifications and are non-returnable and non-refundable unless defective.
  • You will receive a digital mock-up for approval before production begins. Once approved, no further changes can be made.
  • Minor variations in printing, including color and placement, are expected and are not grounds for returns or refunds.

8. Returns and Exchanges

For detailed information about returns and exchanges, please refer to our Return Policy

9. Privacy and Data Protection

  • We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on data collection, storage, and usage.
  • Your personal data is used to process orders, communicate with you, and improve our services. We do not sell or share your data with third parties.
  • RubyReaper employs SSL encryption and other security measures to protect your information during transmission and storage.

10. Intellectual Property

  • All content on this website, including text, images, designs, and trademarks, is owned by or licensed to RubyReaper and is protected by intellectual property laws.
  • You may not reproduce, distribute, or use any content from our website without prior written consent.

11. Limitation of Liability

  • RubyReaper is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
  • Our liability is limited to the amount you paid for the product or service in question.

12. Dispute Resolution

  • In the event of a dispute, we encourage you to contact us at support@rubyreaper.net to seek an amicable resolution.
  • Unresolved disputes will be settled through binding arbitration conducted by a neutral arbitrator. Arbitration is a private and cost-effective alternative to court proceedings.
  • Both parties waive the right to pursue disputes in court or through a jury trial, except for claims eligible for small claims court.
  • The arbitrator’s decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.
  • This process does not restrict either party from seeking injunctive relief for urgent legal matters or intellectual property protection.

13. Contact Information

  • If you have questions or concerns about these Terms of Service, please contact us:
  • Email: support@rubyreaper.net
  • WhatsApp: +1 860-849-4534 (Business hours: Monday–Friday, 9 AM–9 PM EST).

Thank you for choosing RubyReaper. Your satisfaction and trust are important to us.